This shop has a secure key drop off service and an online app to enter information on your vehicle, approve any repairs, and pay for the service. The service team was quick to diagnosis the issue with my car and provided me with several solutions using the software tools needed to diagnosis the Mercedes. I was unable to afford the cost of the total repairs at the time. The shop was very understanding and had a very professional attitude when I said I'd just come get the car. I just paid the $155 diagnosis fee. The only reason I gave only 4 out of 5 stars is because the shop does not offer towing service nor arranged a tow. I had to arrange the initial tow to the shop and the second one out of the shop. Although arranging the second tow is undestandable, I was suprised that the initial tow wasn't offered by the shop. I didn't expect it to be free, but I was shocked that it wasn't something the shop could arrange. I did find the owner, Sal, was extremely courteous, knowledgeable, and professional. If you're needing a percise diagnosis in the Fremont area, I highly recommend this shop.
Thank you, Ronald, for your thoughtful review! We're glad you found our service team professional and helpful. We appreciate your feedback regarding towing services and will consider it as we strive to improve. Your recommendation means a lot to us!
- Fremont Auto Center