I made an appointment with Fremont Auto Center online through their website, unaware that they shared a garage with three other repair shops. I had a terrible time with the gentleman who owned the shop in front of theirs, who lied and told me I was in the right place, which wasn't corrected until I called Fremont Auto Center looking for an update. Jack personally went next door to check on my car, and offered me 10% off repairs. I was told I could drop my car off the next day without needing another appointment. I met Sal, who has such a wonderful and charming personality, and it was great to meet Jack in person, too. Within an hour, I had the full analysis and estimate, and around 2:30, a couple of hours before closed, I was called and told the car wouldn't be finished, and asked if I'd like to come pick it up for the weekend (which I declined, we didn't need it!). The prices were fair, and their system of telling you what absolutely needs work versus what they recommend to be worked on was so great in helping me understand what was wrong with the car, and the pictures they include with everything were awesome. My experience with them made me tell my husband that I'd drive to them if we ever moved out of the area. I can't recommend this place enough (just make sure you drive all the way to the green building and dont let anyone stop you like I did!)
Thank you so much for this thoughtful review. I’m really sorry your first visit started off that way - especially after you made the appointment through our website. I can only imagine how frustrating that must have been, and I really appreciate you giving us the chance to make it right. I’m glad Jack was able to step in, go check on your car personally, and help get everything back on track. It was also such a pleasure meeting you, and your kind words about both of us truly mean a lot. We’re happy to hear the inspection, photos, estimate, and priority list made everything easier to understand. That’s exactly what we want - for you to know what needs attention now, what can wait, and why. Thank you again for your patience, your trust, and such a kind recommendation. We’re very grateful, and yes - for anyone visiting us, drive all the way to the back of building. That’s us!
- Fremont Auto Center